Frequently Asked Questions

Visit our online shop at atomicstationery.lk/shop and add items to your cart. You can also order via WhatsApp by sending us a message with your product list — we'll confirm availability and pricing instantly.

Yes! WhatsApp ordering is one of our most popular options. Send us your product list, quantity and delivery address on WhatsApp and we'll confirm your order with pricing within minutes during business hours (Mon–Sat, 9AM–6PM).

Absolutely! We are located at UG 52, People's Park Complex, Sri Bodhiraja Mawaththa, Colombo 00100. Open Monday to Saturday, 9:00 AM to 6:00 PM. Walk-in customers are always welcome.

Our full product catalogue is available on our online shop. For wholesale buyers, we can share a detailed price list via WhatsApp. Contact us and we'll send you our latest catalogue with pricing.

Yes! We offer wholesale pricing for schools, offices, retail shops and businesses across Sri Lanka. Wholesale prices vary by product and quantity. Contact us via WhatsApp or fill in our wholesale enquiry form for a custom quote.

Our minimum order for wholesale rates is generally LKR 10,000 or more. Minimum quantities vary by product category. Contact us to discuss your specific needs — we're flexible for schools and regular business customers.

Yes, we provide proper VAT invoices for all wholesale and business orders. These are suitable for school accounts, corporate finance departments and government organisations.

Yes! We regularly supply government schools, private schools, tuition centres and government offices. We provide official quotations, invoices and can arrange institutional payment terms for regular customers.

Yes! We can create custom stationery packs tailored to your school's requirements. This includes grade-specific packs, subject-specific sets and branded packaging. Contact us to discuss your requirements.

Yes! We deliver to all 25 districts in Sri Lanka. Delivery typically takes 1–3 business days depending on your location. Colombo and suburbs receive next-day delivery for most orders placed before 2PM.

Delivery charges depend on your location and order size. Standard delivery rates apply for most areas. Bulk wholesale orders may qualify for free or discounted delivery. The exact delivery cost is shown at checkout or confirmed on WhatsApp before you pay.

Colombo and suburbs: Next day. Other districts: 1–3 business days. Remote areas: 2–5 business days. Bulk orders may take slightly longer. We'll keep you updated via WhatsApp once your order is dispatched.

Yes, once your order is dispatched, we'll send you a tracking number via WhatsApp. You can also reach out to us at any time to check on your delivery status.

We accept Cash on Delivery (COD), bank transfer, online card payment and mobile payment options. Wholesale orders can be arranged with payment on invoice. Contact us if you need a specific payment arrangement.

Yes! Cash on delivery is available for most areas in Sri Lanka. This is our most popular payment option. Pay when your order arrives at your door — simple and safe.

Yes. Our online payment is processed through a secure, encrypted payment gateway. Your card and personal information is never stored on our servers. Look for the padlock icon in your browser address bar when paying.

We accept returns within 7 days of delivery for damaged or incorrect items. Items must be in original, unused condition. Contact us via WhatsApp with a photo of the issue and we'll arrange a replacement or refund promptly.

We're sorry if this happens! Please take a photo and WhatsApp us within 48 hours of receiving your order. We'll arrange a free replacement or full refund — no questions asked. Your satisfaction is our priority.

Refunds are processed within 3–5 business days after we receive and inspect the returned item. Bank transfers may take an additional 1–2 business days to appear in your account depending on your bank.